Policies

📦 Shipping Policy

Processing Time: Orders are processed within 1–3 business days (Monday to Friday, Japan Time), excluding Japanese national holidays.

Shipping Carriers:

Estimated Delivery Times:

• Domestic (Japan): 1–2 business days
• International: 2–10 business days (depending on destination and customs clearance)

Shipping Restrictions:

• We do not ship to P.O. Boxes.
• We do not ship to U.S.-Affiliated Pacific Islands (USAPI), including Wake Island, Guam, Saipan, Midway, and the Northern Mariana Islands.

Holidays: No shipments are made on Japanese national holidays.

💰 Import Duties & Taxes

• Origin: All orders are shipped directly from Japan.
• Responsibility: Customers are responsible for any import duties, taxes, customs fees, and brokerage charges imposed by their country (except for the United States and Mexico).
• Exclusions: These charges are not included in the product price or shipping fees at checkout.

🔄 Cancellation, Refund & Pre-Order Policy

Order Cancellation:

• All cancellations are subject to a non-refundable 10% processing fee, including in-stock items.
• If we cancel your order without your request, the 10% fee does not apply.

Shipped Orders: Once an order has been shipped, refunds and cancellations are not available.

Pre-Order Products:

• Pre-order items are non-refundable.
• Payment is allocated to our allocation partners upon receipt.
• If our allocation partners cannot deliver the item, you will receive a 100% refund (no fee).

Price Changes: Refunds or cancellations due to price increases or drops are not allowed.

📦 Damaged, Lost, or Stolen Packages

• Our shipping contracts do not include insurance for loss or damage.
• Therefore, we cannot offer full compensation for damaged, lost, or stolen packages after shipment.

🔁 Return Policy

Returns are accepted only if the item received does not match the product description.

Return Conditions:

• Return requests must be made within 7 days of delivery.
• Items must be unused and in original packaging.
• Clear photos showing the issue are required.
• Returns must be approved before shipping back to us.

Return Address (Approved Returns Only):

⚠️ Chargebacks & Incomplete Returns

• A return is not considered complete until the item is physically received and inspected at our warehouse.
• Refunds or chargeback approvals will not be issued for items that are still in transit, unreturned, or undelivered back to us.
• If a chargeback is filed while the return is still in progress, we will submit:
  • Proof of shipment
  • Proof of delivery
  • Our published Return & Chargeback Policy