Policies

📦 Shipping Policy

Processing Time: Orders are processed within 1–3 business days (Monday–Friday, Japan Standard Time), excluding Japanese public holidays.

Carriers:

Estimated Delivery Time:

• Domestic (Japan): 1–2 business days
• International: 2–10 business days, depending on the destination and customs clearance

Shipping Restrictions:

• We do not ship to P.O. Boxes.
• We do not ship to US-affiliated Pacific Islands (USAPI), including Wake Island, Guam, Saipan, Midway, and the Northern Mariana Islands.

Business Days: Shipping operations are closed on Japanese public holidays.

💰 Import Duties & Taxes

• Origin: All orders are shipped directly from Japan.
• Customer Responsibility: The customer is responsible for any costs imposed by the destination country, including import duties, taxes, customs fees, and customs handling charges (excluding the United States and Mexico).
• Exclusions: These costs are not included in the product price or shipping fees paid at checkout.

🔄 Cancellation, Refund & Pre-order Policy

Order Cancellation:

• All cancellations, including those for in-stock items, are subject to a non-refundable 10% administrative fee.
• This 10% fee does not apply if we cancel the order without a request from the customer.

Shipped Orders: Refunds or cancellations are not accepted after an order has been shipped.

Pre-order Items:

• Pre-order items are non-refundable.
• Payments are allocated to our allocation partners upon receipt.
• If an allocation partner is unable to supply the product, a full refund without fees will be issued.

Price Changes: Refunds or cancellations due to price fluctuations, whether increases or decreases, are not accepted.

📦 Damage, Loss, or Theft

• To qualify for shipping protection, you must add and purchase the separate protection option for your cart.
• We cannot provide full compensation for damage, loss, or theft occurring after shipment for orders that did not include this protection option.

🔁 Return Policy

Returns are accepted only if the delivered product differs from the product description .

Refund Conditions:

• Refund requests must be made within 7 days of product delivery.
• The product must be unused and in its original packaging.
• You must submit photos clearly showing the defect or issue.
• Evidence of external damage to the shipping carton is also required.

⚠️ Chargebacks and Return Procedures

• The return process is considered officially complete once the product arrives at our warehouse and the inspection is finished.
• Refunds or chargeback approvals will not be granted for items lost in transit, items not returned, or items that have not reached us.
• If a chargeback is filed during the return process, we will submit the following evidence:
  • Proof of shipment
  • Proof of delivery
  • Our Return and Chargeback Policy