Refund policy
Return Policy
Returns are accepted only if the item received does not match the product description.
Return Conditions
- Return requests must be made within 7 days of delivery.
- Items must be unused and in original packaging.
- Clear photos showing the issue are required.
- Returns must be approved before sending back.
Return Address (Approved Returns Only)
4F, Kotobuki Building
2-6-1 Nambanaka, Naniwa-ku
Osaka-shi, Osaka 556-0011
Japan
Returns sent to any other address will not be accepted.
Chargebacks & Incomplete Returns
- A return is not considered complete until the item is physically received and inspected.
- Refunds or chargeback approvals will not be issued for items that are still in transit, unreturned, or not delivered back to us.
- If a chargeback is filed while the return is still in progress, we will submit proof of shipment, proof of delivery, and this published policy.
Once the item is successfully returned and verified, we are happy to resolve the issue directly without the need for a chargeback.