Received Unofficial Product Policy
🔍 Reporting Unofficial or Tampered Products
If you suspect that a product you've received is unofficial, counterfeit, or has been tampered with, please follow the steps below:
Do Not Remove the Sticker Label Code
Each product includes a unique sticker label code, typically located on the back. This code is essential for tracking the product's origin. Please keep it intact.
Provide Visual Evidence
Send us clear photos or a video of the product, ensuring the sticker label code is visible. Along with the visuals, include a detailed explanation of your concerns regarding the product's authenticity or condition.
Avoid Opening Suspicious Products
If you're uncertain about the product's authenticity or notice signs of tampering (e.g., glue marks), refrain from opening it. Instead, contact us immediately for guidance.
📩 How to Contact Us
You can submit your evidence and concerns through the following channels:
- Email: support@beclear-group.com
🔄 Refunds & Replacements
- 7-Day Return Window: You have 7 days from the date of receipt to request a return or replacement for unofficial or tampered products.
- Post 7 Days: If more than 7 days have passed, we can offer a refund but cannot provide a replacement.