Cancellations & Refunds

Order Cancellations

• All cancellations are subject to a non-refundable 10% processing fee, including in-stock items.
• If we cancel your order without your request, the 10% fee does not apply.

Shipped Orders

• Once an order has been shipped, refunds and cancellations are not available.

Pre-Order Products

• Pre-order items are non-refundable.
• Payment is allocated to our wholesaler upon receipt.
• If the wholesaler cannot deliver the item, you will receive a 100% refund (no fee).

Price Changes

• Refunds or cancellations due to price increases or drops are not allowed.

Damaged, Lost, or Stolen Packages

• Our shipping contracts do not include insurance for loss or damage.
• Therefore, we cannot offer full compensation for damaged, lost, or stolen packages after shipment.